Customer Journey Map Template

Customer Journey Map Template, within the Milanote app

Understand how customers use your product

Creating a customer journey map can help you to design better products and services. By drilling down into the pain points and frustrations during a customer's experience, you can quickly identify what needs to change, and brainstorm possible solutions.

By undertaking the mapping process, you can learn about the weaknesses in a customer's experience and ultimately propose a better solution.

A customer journey map can be completed at a macro level to the entire experience with your client's organisation, or focus in on a particular feature of a single product or service. By drilling down into the pain points and frustrations during a customer's experience, you can quickly identify what needs to change, and brainstorm possible solutions.

  • Explore ideas
  • Organize visually
  • Share with your team
  • Gather feedback
  • Export to PDF
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Collect everything in one place

Milanote is the visual way to collect everything that powers your creative work. Simple text editing & task management helps you organize your thoughts and plans. Upload images, video, files and more.

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Organize visually

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Collaborate with your team

Milanote boards can be a private place to think, or a shared workspace for collaboration—you're in total control of who sees what. Instantly see your team's changes, leave comments, and never miss a thing with smart notifications and alerts.

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Start your Journey Map

Identify the touchpoints in your customer journey.